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dan4885Contributor I

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

TSquibsContributor I

Controllers and Music services

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

qmaurContributor I

Components and Architectural

amp: sub control lost in new app

Hi,Since the new app update I am no longer able to control my 3rd party subwoofer connected to my sonos amp. The menu seems to just have vanished from the new app (see attached image). Needless to say, ability to control the sub from the app and to adjust crossover was one of the main reasons I bought the amp. Will this be fixed?

stationtostationContributor I

Controllers and Music services

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

philradnorContributor I

Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

Shivaram PavuluriContributor I

Trueplay tuning is not working in new sonos app

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

AprylContributor I

cant get speakers to work after installing new router

New router, user name and password, cannot get speakers to work and tried factory reset to no avail!

Daadreemn13Contributor I

Controllers and Music services

Alarms

My weekday alarm is set to a news channel. How do I setup my weekend alarm to music? I was able to do this before the app update. 😡

martex68Contributor I

Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test 1756842295.

WebbdogContributor I

Controllers and Music services

New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

GwenddoleuEnthusiast I

Controllers and Music services

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

Napoleon70117Contributor I

app update

I am VERY UPSET over this new app and update . Why change something that was working just fine ? . 1 speaker out of 7 is working . So much money invested on a system that WONT WORK . I’m pissed

ArboriaSoundContributor I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

dan4885Contributor I

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

i_valentineContributor I

Controllers and Music services

SONOS App update - problems

Hi everyone!I updated the SONOS App and have been experiencing several peoblems since.I had an alarm clock that started playing music every morning with the old app. Since the update the alarm clock does not work anymore and I cannot find it in the new app anymore.Furthermore, I usually listen to a radio station via Radioplayer, but it does not work. There is always a error message (without saying what error it is).I’d really appreciate your help, especially since I practically do not/cannot use SONOS at the moment.Thank you!

GTomContributor I

Controllers and Music services

Not everybody is constantly getting a new phone

Thanks for making the app such that I can’t even run it on my preferred old devices (and killing the old S2 app, which worked on everything in my house). Not everyone wants to buy a new phone every year. The last thing I expect is for my stereo system to essentially be useless because I can’t run the app anymore, especially from things like an old iPod touch (which I keep using for music). I expect these things to work for more than three years. Apparently, you don’t (at least on the software side).

TSquibsContributor I

Controllers and Music services

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

me_vs_weightsContributor I

Sonos System can‘t be found by new app

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

qmaurContributor I

Components and Architectural

amp: sub control lost in new app

Hi,Since the new app update I am no longer able to control my 3rd party subwoofer connected to my sonos amp. The menu seems to just have vanished from the new app (see attached image). Needless to say, ability to control the sub from the app and to adjust crossover was one of the main reasons I bought the amp. Will this be fixed?

Majo133Enthusiast II

Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04. @Corry P do u guys are aware of this?

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