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robokittyAvid Contributor I

General feedback and conversation

Is it true that sonos is getting rid of support for one's own music library?

It seems hard to believe, but that seems to be the unanimous “rumor” here. I am hoping it’s just because the implementation in the new app immature, and that maybe some time in the future this will work again.But, could Sonos comment? Is the support for playing from a music library going away?

npkContributor I

Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

philradnorContributor I

Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

robokittyAvid Contributor I

Controllers and Music services

Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

SterlyWhirlContributor I

Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

robokittyAvid Contributor I

Controllers and Music services

How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time.

robokittyAvid Contributor I

Controllers and Music services

How do I index my library with the new app?

After adding files to my NAS I update the Sonos library. Well, I used to, but I can’t find that in the new App. How do I do it?

robokittyAvid Contributor I

Controllers and Music services

Where is my music library in the new app?

Sometimes I run the app and I find my library under the sonos favorites. Sometimes it just isn’t there. Is there a place I can go to always find it?

DrMarcusBrowContributor I

Controllers and Music services

Sleep timer in new app?

Is there still a sleep timer? If so, where?thanks

AkremenContributor I

Controllers and Music services

Playing songs randomly from music library in new app

In the old app I could set up Sonos to play through the songs in my library randomly. In the new Sonos app when I select a song only that song goes into the queue, whereas in the old app all the songs in the library went into the queue. Will this feature be available at some point? This capability is one reason I invested in a Sonos system

alphonse55Contributor I

Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

robokittyAvid Contributor I

General feedback and conversation

Is it true that sonos is getting rid of support for one's own music library?

It seems hard to believe, but that seems to be the unanimous “rumor” here. I am hoping it’s just because the implementation in the new app immature, and that maybe some time in the future this will work again.But, could Sonos comment? Is the support for playing from a music library going away?

Keith NSonos Staff

Controllers and Music services

The New Sonos App and Future Feature Updates

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs. Available nowTo access these changes, check for updates in the iOS / Android app store to download the latest version

npkContributor I

Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

philradnorContributor I

Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

robokittyAvid Contributor I

Controllers and Music services

Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

SterlyWhirlContributor I

Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

robokittyAvid Contributor I

Controllers and Music services

How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time.

jorwinContributor I

Controllers and Music services

Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

ArboriaSoundContributor I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

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