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LandgroundContributor I

Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

LozbozChromatic Producer I

Who will buy the new Sonos headphones?

Who will buy the new Sonos headphones? Sonos make excellent speakers. However they have zero experience in the highly competitive and crowded headphone market. Sony, Apple and Bose, together with many good minor players are already top choices for over and in-ear devices. Their prime target market must be the existing Sonos customer, already invested in the Sonos ecosystem.That's probably a lot of pissed off people who have been recently shafted by the new app!It will be interesting to see how the sales go.

User897954Contributor I

Events at Sonos

New SONOS App, Failure to play/queue full CD in some, repeatable, circumstances.

I keep my music on a NAS, I have a strange problem using the new App.My apologies for the length of this post – it is an odd problem.:I go to Music Library. I am offered Artists; Albums etc., down to Folders.My Folders, set up on the NAS are – Spoken Word/Books/Plays; Classical; Pop.So I want to play say “Blood On The Tracks, Bob Dylan” the whole albumIf I go in through Artists – Bob Dylan – Blood On The Tracks I get to the album and can Play All of it. (I can also select individual tracks).It is the same if I go through Albums – Blood On The Tracks. Again I have the option of playing either the whole album or individual tracks. Again the queue is filled and editable.This is as it used to be.If however I go through Folders – Pop – Bob Dylan – Blood On The Tracks I am not able to play the whole album, I can only select and play one track. I cannot add tracks to the queue, there is just the one track in the queue.Painful as I have always (up until the latest App) accessed my Libra

MartNotMarkContributor I

No sound between TV and ARC since app update

I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing. Any ideas

Howie13Contributor I

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work

davidyawContributor I

radioplayer in Belgium country

With the latest Sonos Application, Radioplayer content is empty no Radio stations.Impossible to have Belgium Radios on Sonos Same with Calm Radio With previous versions of SONOS it was possible to add the url of a radio station.How to do with the latest version

Adabs77Contributor I

Controllers and Music services

new sonos app released 7th May 2024 issues

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

SladestTrending Lyricist I

Controllers and Music services

NEW SONOS APP (CRAP)

Why Sonos remains silent in the face of this crisis ??? Sonos should hire a public relations firm to help manage this crisis and this monumental mistake made by Sonos with this new retrograde application. SONOS SHOULD GIVE ITS CUSTOMERS THE OPTION TO RETURN TO THE PREVIOUS APPLICATION RATHER THAN TAKE THEM HOSTAGE.

SimpleGuyContributor I

Controllers and Music services

New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

jessp123Contributor I

volume control

Volume control doesn’t work on new app

LandgroundContributor I

Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

jnx827Contributor I

Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours.

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

LozbozChromatic Producer I

Who will buy the new Sonos headphones?

Who will buy the new Sonos headphones? Sonos make excellent speakers. However they have zero experience in the highly competitive and crowded headphone market. Sony, Apple and Bose, together with many good minor players are already top choices for over and in-ear devices. Their prime target market must be the existing Sonos customer, already invested in the Sonos ecosystem.That's probably a lot of pissed off people who have been recently shafted by the new app!It will be interesting to see how the sales go.

Keith NSonos Staff

Controllers and Music services

The New Sonos App and Future Feature Updates

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs. Available nowTo access these changes, check for updates in the iOS / Android app store to download the latest version

Berryfields1967Contributor I

913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

User897954Contributor I

Events at Sonos

New SONOS App, Failure to play/queue full CD in some, repeatable, circumstances.

I keep my music on a NAS, I have a strange problem using the new App.My apologies for the length of this post – it is an odd problem.:I go to Music Library. I am offered Artists; Albums etc., down to Folders.My Folders, set up on the NAS are – Spoken Word/Books/Plays; Classical; Pop.So I want to play say “Blood On The Tracks, Bob Dylan” the whole albumIf I go in through Artists – Bob Dylan – Blood On The Tracks I get to the album and can Play All of it. (I can also select individual tracks).It is the same if I go through Albums – Blood On The Tracks. Again I have the option of playing either the whole album or individual tracks. Again the queue is filled and editable.This is as it used to be.If however I go through Folders – Pop – Bob Dylan – Blood On The Tracks I am not able to play the whole album, I can only select and play one track. I cannot add tracks to the queue, there is just the one track in the queue.Painful as I have always (up until the latest App) accessed my Libra

Corry PSonos Staff

General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

MartNotMarkContributor I

No sound between TV and ARC since app update

I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing. Any ideas

Howie13Contributor I

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work

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