Skip to main content

Shop

Speakers
Home Theater
Components
Speaker Sets
Accessories
Architectural
Speaker Recommender
Compare
Shop all

Learn

How Sonos Works
Brilliant Sound
Easy to Use
Listen Your Way
Home Theater

Support

Radio

My account

Profile
Orders
System
Beta

Shop
Learn
Support
Radio

- - Info Hub
Groups
Support site
Release Radar

Community overview

166,602 Topics
864,664 Replies
414,242 Members

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

Ask a question

News and announcements

Join us for the Sonos App AMA!

The new Sonos App

SVC Weather Information

Conversations
Help others
Recently active

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

Ask a question

202 topics
593 Replies

Speakers

3012 topics
15343 Replies

Home theater

4671 topics
25391 Replies

Portable speakers

Portable speakers

1204 topics
6762 Replies

Components and Architectural

Components and Architectural

4449 topics
25407 Replies

Controllers and Music services

Controllers and Music services

4136 topics
27070 Replies

Advanced setups

Advanced setups

1888 topics
12508 Replies

Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

What to get

3430 topics
18276 Replies

Speakers

3203 topics
30396 Replies

Home theater

6521 topics
53904 Replies

Portable speakers

Portable speakers

91 topics
576 Replies

Components and Architectural

Components and Architectural

2246 topics
16927 Replies

Controllers and Music services

Controllers and Music services

5709 topics
53727 Replies

Advanced setups

Advanced setups

118 topics
628 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

Sonos Voice Control

Sonos Voice Control

147 topics
782 Replies

Amazon Alexa and Sonos

Amazon Alexa and Sonos

3083 topics
24172 Replies

Google Assistant and Sonos

Google Assistant and Sonos

816 topics
6199 Replies

Smart home integrations

Smart home integrations

378 topics
2699 Replies

Other language forum

For languages other than English we offer these forums.

Sonos Nordic forum

Sonos Nordic forum

178 topics
486 Replies

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Owners café

340 topics
3905 Replies

General feedback and conversation

General feedback and conversation

1063 topics
6777 Replies

TheBravoCContributor II

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

Mr_MContributor I

cant sign in to the app or connect to my speakers

I have had to reset my arc and wifi sub as we changed internet service providers and my devices could no longer interact with the system. I could only reset the speakers and add them to my new system on the new network. Now I have 2 systems with each the speaker and the sub on their own system. And now when I try to connect to either of them, the app states I need to login as the system owner, however either myself or my wife have never had another Sonos account. what can I do??

JohnG666Enthusiast II

Controllers and Music services

What am I doing wrong - want to avoid auto updates

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

Tacatare82Contributor I

Controllers and Music services

Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ? Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

Adabs77Contributor I

Controllers and Music services

new sonos app released 7th May 2024 issues

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

ElvisthedogContributor I

Components and Architectural

New app sucks

The new update for the Sonos app sucks! The old one worked just fine. Can’t believe someone would actually think this is an improvement. Feels like you went backwards 10 years! Why would you do this? The app/user interface is the primary user facing point of contact with the people paying for your product and you completely screwed it up! What were you thinking????

Teenz9Contributor I

System Update Failing

I recently purchased a Sonos Playbar and 2 x Play 3 speakers second hand. I have spent ALL DAY trying to set the speakers up in the Sonos App. I did a reset on all three speakers as advised. Multiple attempts have been made, rebooting both the modem and the speakers, uninstalling the app and reinstalling. I have tried EVERY SINGLE FIX I could find on line but still no luck. I'm using my Android phone with the app and have tried both wired and wireless setup. When trying to add a device, I keep getting to the point where the app wants me to run an update in order to finish the set up, I go through that process, the update begins and very slowly moves through the process but stops each time about ¾ way through every time! By then, the speaker times out because it's been more than 30 mins. I have good, uninterrupted wifi so that can't be the problem. HELP!!

johnkfitzEnthusiast II

General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!

HilltopContributor I

timer

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

Pit8605Contributor I

Alarm timer lost with new update

Why was I so silly to update. Can I und it and go back to old version?

clownsurferContributor I

THE NEW APP IS ABSOLUTELY HORRIBLE!!!

This new update is so bad I beg to get the old one back that was simple but so much better in every way.

Eking708Contributor I

New Sonos App broke my entire system. It is unsable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

TheBravoCContributor II

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

MCB66Contributor I

Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me. Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time. if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !!

Mr_MContributor I

cant sign in to the app or connect to my speakers

I have had to reset my arc and wifi sub as we changed internet service providers and my devices could no longer interact with the system. I could only reset the speakers and add them to my new system on the new network. Now I have 2 systems with each the speaker and the sub on their own system. And now when I try to connect to either of them, the app states I need to login as the system owner, however either myself or my wife have never had another Sonos account. what can I do??

JohnG666Enthusiast II

Controllers and Music services

What am I doing wrong - want to avoid auto updates

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

KURTIContributor I

General feedback and conversation

app update

Nothing working anymoreSlow to no reactionViews/lists disappearingApp constantly crashingAs if there was no competition on the market

ChebheffContributor I

Controllers and Music services

Latest Sonos App OS S2 Build 80.00.02

I recently upgraded to the Sonos latest app version. Is anyone also experiencing a worse performing app user experience? Is the user experience better than the older version in terms of navigation?I find the app slow and less reliable at the moment. The timer is also missing for auto-switch off.

Majo133Enthusiast II

Controllers and Music services

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

Information Hub

General Information

2 Categories
17 Articles

Hall of Fame

Show complete Hall of Fame

Show complete Hall of Fame

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Log in or register to reply

Login to the community

Log in or register to reply

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Our Company
News
Blog
Careers
Responsibility
Innovation

Manage Your Account
Order Status
Shipping and Delivery
Returns
Certified Refurbished
Find a Store
Dealer Store
Investors
Sonos for Business
Works with Sonos
Developer Portal
Contact Us
Frontline Workers
Sonos App
Students
Upgrade

© 2022 Sonos Inc.
Legal
Privacy statement
Accessibility
Conformity
Site map
Security
Cookie settings