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Mark SansfordContributor I

Sonos app update query

Since the latest app update, when I go into settings & turn my sub off it doesn’t stay off. When I come back to play music etc, the sub is on again without me turning it back on. There seems to be no point in having the option to turn the sub off if the system turns it back on the next time you use the system.My daughter uses our setup when we’re out, via bluetootth from Spotify, & I don’t want her annoying the neighbours with the volume & sub, so I turned the sub off via the previous app version. Now I cannot do this since the app update. How can I get the sub to stay off when selected off?

jorwinContributor I

Controllers and Music services

Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

Louismar8Enthusiast I

Controllers and Music services

Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

kung-fu-kurtContributor I

What causes this problem?

So I’ve had this very odd problem for a while now where I can’t get DTS-HD 5.1 to work on my beam gen 2. I’m aware that sonos products doesn't support DTS-HD or DTS-X, but as I understand it when playing a blu-ray with dts-hd 5.1 for example the speaker should output it as PCM 5.1. Here’s the thing tho, I have discs supporting everything from mono dts-hd to dts-x and and they all work perfectly except for 5.1 specifically.If I’m lucky I’ll get functioning sound with the occasional clipping, but most of the time there’s just no sound at all. Again, DTS-HD 5.1 is the only file that doesn't work.For reference I’m playing the discs on a Sony x800m2 and passing the audio through an LG CX to the Beam gen2.Good day

Nicholas_1Contributor I

can’t clear sonos queue in new app

Hi, i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version? Many thanks nick

sieboldContributor I

Controllers and Music services

play Deezer in new app

Using Deezer, how do I get “Top Songs” of a specific band to play song after song, move down the list?

MarshallFContributor I

Portable speakers

Roam Sl won’t connect after upgrade

Just loaded the new app. Speakers and Port work but Roam SL cannot connect. “Unable to connect. Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

SeepSoakContributor I

New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now. The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app. Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?

WillssodaContributor I

New App

How can I get the old App back. Upgraded to new app and now my speakers won't work at either system. Today will be my 4th call to support in a week.

Good tuneContributor I

Controllers and Music services

since last app update terrible. simply dont work my spotify

Please, escalate this to the company. Since las app updtae the sync is the worst ever. Spotify hardly is able to reproduce any song at all. I got 5 of the older sonos speakers.

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

James TrueloveContributor I

Music Lirbrary: New App Issues

Over night my library dissapeared . Was listening to music at 2 am, this morning its gone, and thats with the old, desktop software. Cant help be feel we are being attacked by the russians….

mediaplaysContributor I

Advanced setups

Looks like we may lose our networked libraries with next big update? NAS drive?

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update?

Mark SansfordContributor I

Sonos app update query

Since the latest app update, when I go into settings & turn my sub off it doesn’t stay off. When I come back to play music etc, the sub is on again without me turning it back on. There seems to be no point in having the option to turn the sub off if the system turns it back on the next time you use the system.My daughter uses our setup when we’re out, via bluetootth from Spotify, & I don’t want her annoying the neighbours with the volume & sub, so I turned the sub off via the previous app version. Now I cannot do this since the app update. How can I get the sub to stay off when selected off?

jorwinContributor I

Controllers and Music services

Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

Louismar8Enthusiast I

Controllers and Music services

Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

ChrisclarkContributor I

Components and Architectural

Downgrade Sonos Port from S2 to S1

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading. Are there any other options that I can take to downgrade the Port or should I send it back and get a refund?

GwenddoleuEnthusiast I

Controllers and Music services

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

kung-fu-kurtContributor I

What causes this problem?

So I’ve had this very odd problem for a while now where I can’t get DTS-HD 5.1 to work on my beam gen 2. I’m aware that sonos products doesn't support DTS-HD or DTS-X, but as I understand it when playing a blu-ray with dts-hd 5.1 for example the speaker should output it as PCM 5.1. Here’s the thing tho, I have discs supporting everything from mono dts-hd to dts-x and and they all work perfectly except for 5.1 specifically.If I’m lucky I’ll get functioning sound with the occasional clipping, but most of the time there’s just no sound at all. Again, DTS-HD 5.1 is the only file that doesn't work.For reference I’m playing the discs on a Sony x800m2 and passing the audio through an LG CX to the Beam gen2.Good day

ThomassTrending Lyricist I

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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