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CrazynurseContributor I

Controllers and Music services

the app keep telling me to login as administrators...how do i do that? i deconnect, but then no options to login as administrator

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

Beech LifeContributor I

Controllers and Music services

No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists?

SimpleGuyContributor I

Controllers and Music services

New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

DinosaurbonesContributor I

app update keeps asking for blutooth

Hello! every time I open the new app it states ‘turn on Bluetooth to allow ‘sonos’ to connect to accessories’ is there a way of turning this off? I don’t want Bluetooth connected on my phone all day and this message appears every time.

ianm_42Contributor I

Ok where has my MP3 CD collection gone...?

So listened to my music collection playlists on Sunday (decorating) and Monday (working at home) on my Play 1’s all fine no issues. Yesterday morning, app upgrade 🤕 and can no longer find any of my music & my playlists, so had to work at home in silence. My laptop & phone played fine, finding all MP3 files, but laptop/phone speaker quality is not great. How do I get my music collection back, please, I can’t find any setting in the app to point to my files ? Currently got a couple of Sonos Play 1’s that no longer work….

MstaggieMContributor I

Audio from iMac stopped

My SONOS app has defaulted to SPDIF for the audio output from my iMac - it used to be PCM - Stereo - the result is that it no longer works on my Playbar…. HELP

DPS1Contributor I

Sonos connect amp gen 2

My sonos connect amp works perfectly with my record deck but it will not pair/connect with any of the rest of my sonos units all it keeps saying is “unable to connect Try again later

tidepoolerContributor I

Updates removed my local music library and now I get Error code 913

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

Mm79Contributor I

Playing on all speakers

Hi, I have a Sonos Play:1, a Sonos One and a Sonos Move. I have them all set up and can play to each room however I'm unable to join them so that the music plays throughout the house. Whenever I try any combination of them I can the following error: Unable to connect. Try again later Any ideas?

SterlyWhirlContributor I

Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

prAscoContributor I

Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

CrazynurseContributor I

Controllers and Music services

the app keep telling me to login as administrators...how do i do that? i deconnect, but then no options to login as administrator

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

Beech LifeContributor I

Controllers and Music services

No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists?

SimpleGuyContributor I

Controllers and Music services

New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

tsdsContributor I

General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed

DinosaurbonesContributor I

app update keeps asking for blutooth

Hello! every time I open the new app it states ‘turn on Bluetooth to allow ‘sonos’ to connect to accessories’ is there a way of turning this off? I don’t want Bluetooth connected on my phone all day and this message appears every time.

ianm_42Contributor I

Ok where has my MP3 CD collection gone...?

So listened to my music collection playlists on Sunday (decorating) and Monday (working at home) on my Play 1’s all fine no issues. Yesterday morning, app upgrade 🤕 and can no longer find any of my music & my playlists, so had to work at home in silence. My laptop & phone played fine, finding all MP3 files, but laptop/phone speaker quality is not great. How do I get my music collection back, please, I can’t find any setting in the app to point to my files ? Currently got a couple of Sonos Play 1’s that no longer work….

Corry PSonos Staff

General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

MstaggieMContributor I

Audio from iMac stopped

My SONOS app has defaulted to SPDIF for the audio output from my iMac - it used to be PCM - Stereo - the result is that it no longer works on my Playbar…. HELP

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