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Stanley_4Lead Maestro

Controllers and Music services

Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

neevoContributor I

Play 1 fails repeatedly to update after S2 upgrade

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update. I have tried: Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying. Factory resetting the Play 1Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.Anyone got some things I can try?

TurnUpTheWineContributor I

"Something went wrong. Try again." when attempting to view Soundtrack Player content

Updated to the latest Sonos app (Sonos OS=S2, Build=80.00.08). Tapped Soundtrack Player icon under “Your Services” on new home page. Soundtrack Player page attempts to load but fails. Displays “Something went wrong. Try again.” error message at the top of page. Soundtrack Player content displayed and worked correctly for over a year prior to this upgrade. So this is not a new setup issue… something just stopped working. Things I’ve already tried:Verified the Soundtrack Player service was working as expected as per the https://status.sonos.com/ page. Closed and reopened the Sonos app. Reauthorized the Soundtrack Player service. Deleted and completely reconnected the Soundtrack Player service.I can’t think of anything else to try. We use Sonos with Soundtrack Player at two locations and are experiencing the same issue at both locations. I would appreciate any help resolving.Thanks!

Krblack66Contributor I

Ant colony in Sonos One

There is an ant colony living inside our Sonos One. Hundreds of them, eggs, etc. Has anyone had this happen before? It must have been shipped like that.

aliosa27Contributor I

Controllers and Music services

The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue. I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

Alonzo MosleyHeadliner I

'Manage Networks' in New App is BLANK

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App

spjohn43Contributor I

new app

The new app will not allow me to add a new speaker to the system". It keeps cycling to allow Sonos to network. Sonos is checked and already accessible to the network and system. What to do?????

SeepSoakContributor I

New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now. The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app. Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?

Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

GuiaryAvid Contributor I

New Apple Music Lossless capability question

Hello all, From what I’ve been reading around is that Sonos will be listing which speakers are not compatible with Apple Music lossless but until then has anyone else had problems with a pair of fives and a second gen sub not getting lossless?I have a home theatre setup with the arc, 300’s, and two subs, one gen 2 and the other gen 3 and don’t have a problem with that yet.gonna try unplugging the fives and sub and maybe I’ll luck out. thanks, Gary

Stanley_4Lead Maestro

Controllers and Music services

Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

Stone151970Contributor I

Controllers and Music services

after update 80.00.20 all devices not available

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable …. IOS iPhone 15max pro

neevoContributor I

Play 1 fails repeatedly to update after S2 upgrade

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update. I have tried: Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying. Factory resetting the Play 1Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.Anyone got some things I can try?

TurnUpTheWineContributor I

"Something went wrong. Try again." when attempting to view Soundtrack Player content

Updated to the latest Sonos app (Sonos OS=S2, Build=80.00.08). Tapped Soundtrack Player icon under “Your Services” on new home page. Soundtrack Player page attempts to load but fails. Displays “Something went wrong. Try again.” error message at the top of page. Soundtrack Player content displayed and worked correctly for over a year prior to this upgrade. So this is not a new setup issue… something just stopped working. Things I’ve already tried:Verified the Soundtrack Player service was working as expected as per the https://status.sonos.com/ page. Closed and reopened the Sonos app. Reauthorized the Soundtrack Player service. Deleted and completely reconnected the Soundtrack Player service.I can’t think of anything else to try. We use Sonos with Soundtrack Player at two locations and are experiencing the same issue at both locations. I would appreciate any help resolving.Thanks!

Krblack66Contributor I

Ant colony in Sonos One

There is an ant colony living inside our Sonos One. Hundreds of them, eggs, etc. Has anyone had this happen before? It must have been shipped like that.

aliosa27Contributor I

Controllers and Music services

The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue. I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

whydidipayforthisContributor I

Controllers and Music services

Sonos Incompetence

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

Majo133Enthusiast II

Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04. @Corry P do u guys are aware of this?

Alonzo MosleyHeadliner I

'Manage Networks' in New App is BLANK

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App

spjohn43Contributor I

new app

The new app will not allow me to add a new speaker to the system". It keeps cycling to allow Sonos to network. Sonos is checked and already accessible to the network and system. What to do?????

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