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BoredTrevorContributor I

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

Installer proContributor I

Is the new update still in beta?

Seems like all the good stuff is broken. Alarms gone, seamlessly connecting to multiple home, my 14000 song nas archive unusable. Was this latest update released by accident? Can you please take it back?

Bertie in LondonContributor I

1014 error on updating Connect to S2

I have tried everything to get my Connect Gen 2 to update so I can add it to my S2 system. It fails with a 1014 error 14 seconds in every time. I’ve tried creating a new system for it with no other sonos speakers, just one sonos speaker, a dedicated router, multiple app restarts, new accounts, login in/out, but nothing works. This post didn’t solve it either 🥺I spent time with Sonos yesterday who insisted it was my router setup but I’ve simplified that down to being the only connection to a new wifi router and that doesn’t work either. I thought it may be my Connect so bought two more from CEX which experience exactly the same failures 14 seconds in to the update, so it has to be the Sonos app (which I’ve tried on iPads and iPhones and have deleted/reinstalled multiple times) or the connection/updater at the Sonos end.This is immensely disappointing from a system that used to be bullet proof Any suggestions greatly welcomed!

MarkJonesTrending Lyricist I

Playing All Tracks of My Tidal Collection

Concerning the new Sonos app, I can’t find a way to have Sonos play or shuffle all the tracks in my Tidal collection. I can play and shuffle all tracks in a playlist, but not all the tracks in the collection like I could do with the old Sonos app.Am I missing something?Mark

CTruaxContributor I

Controllers and Music services

Amazon Music for Canadians

I am a Canadian. I have a Canadian Amazon Prime account. When I access Amazon Music on my phone, it works as expected.When I try to set-up Amazon Music on the Sonos app it tries to log on to Amazon US. Of course it doesn't find my account because my account is in Canada.How are Canadians supposed to access Amazon Music on Sonos?

SimpleGuyContributor I

Controllers and Music services

New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

EerholdenContributor I

Portable speakers

Can’t connect new Sonos Roam to app

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work. Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working! But I don’t know what else to try.Thanks all :)

DinosaurbonesContributor I

app update keeps asking for bluetooth

Hello! every time I open the new app it states ‘turn on Bluetooth to allow ‘sonos’ to connect to accessories’ is there a way of turning this off? I don’t want Bluetooth connected on my phone all day and this message appears every time.

philradnorContributor I

Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

ChrisKujContributor I

Advanced setups

NAS Device w/SMB v2 or SMB v3

Since my NAS device with SMB v1 only no longer works with Sonos I have to purchase a new NAS device. How do I know if a particular NAS has SMB v2 or higher? I’m not seeing this listed in the specs and don’t want to accidentally purchase a NAS that only has SMB v1. Does anyone know?

Corry PSonos Staff

General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

FlattlinerEnthusiast II

Controllers and Music services

New Sonos App

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

BoredTrevorContributor I

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

Updates removed my local musicContributor I

Updates removed my local music library and now I get Error code 913

How do I fix it? I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

Installer proContributor I

Is the new update still in beta?

Seems like all the good stuff is broken. Alarms gone, seamlessly connecting to multiple home, my 14000 song nas archive unusable. Was this latest update released by accident? Can you please take it back?

Rickey RocketContributor II

Controllers and Music services

For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable. https://play.google.com/store/apps/details?id=app.airmusic.trial

Tall GuyContributor I

New Sonos App - Timer vanished?

Hi, just installed the new Sonos App. I do not find the Timer (Counrdown to Zero) any more. Loved this function to play my favourite playlist for 15 or 30 minutes when going to bed.Does anybody have an idea where to find the timer? Or is it gone?

MCB66Contributor I

Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me. Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time. if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !!

Bertie in LondonContributor I

1014 error on updating Connect to S2

I have tried everything to get my Connect Gen 2 to update so I can add it to my S2 system. It fails with a 1014 error 14 seconds in every time. I’ve tried creating a new system for it with no other sonos speakers, just one sonos speaker, a dedicated router, multiple app restarts, new accounts, login in/out, but nothing works. This post didn’t solve it either 🥺I spent time with Sonos yesterday who insisted it was my router setup but I’ve simplified that down to being the only connection to a new wifi router and that doesn’t work either. I thought it may be my Connect so bought two more from CEX which experience exactly the same failures 14 seconds in to the update, so it has to be the Sonos app (which I’ve tried on iPads and iPhones and have deleted/reinstalled multiple times) or the connection/updater at the Sonos end.This is immensely disappointing from a system that used to be bullet proof Any suggestions greatly welcomed!

nd1Contributor I

Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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