Sonos, Inc. Privacy Statement

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Sonos Products and Services or when you contact our Customer Care group for assistance with your Sonos Products.

We automatically collect Functional Data (as defined below), which is necessary for your Sonos Product and/or Service to perform its basic functions in a secure way; Additional Usage Data (as defined below) which, in some cases, may be necessary to deliver functionality; it also helps us improve your experience with Sonos Products and to offer better, personalized Sonos Products and Services; and information collected by using cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.

Este posibil să primim informații despre dvs. din alte surse, inclusiv de la terțe părți, cum ar fi partenerii de servicii de furnizare de muzică și partenerii cu care oferim servicii co-marcate sau ne angajăm în activități de marketing în comun. De asemenea, este posibil să primim informații despre dvs. de pe platformele de socializare, de exemplu, atunci când interacționați cu noi pe rețelele de socializare. Protejăm datele obținute de la terțe părți conform practicilor descrise în prezenta declarație și aplicăm, de asemenea, orice restricții suplimentare impuse de sursa datelor.

Sonos does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our website or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has been improperly registered on our site using false information, we will cancel the child's account and delete the child's personal information from our records.

As you gather more information about Sonos, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house sales representatives, physically visiting a Sonos-owned store or attending Sonos-sponsored events. To learn more about Sonos Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Sonos. Additionally, the IP address helps us to understand geographic information about our websites’ visitors better so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Once you have decided to buy a Sonos Product and/or Service, we offer a way for customers to buy directly from us at www.sonos.com or at a Sonos retail store. When you buy from us, you will be asked to provide information so that we can complete your purchase.

We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.

Why: We use this information to complete your transaction, follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of your Sonos Products and/or Services. Processing your personal data for this purpose is necessary for the performance of the contract we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Sonos Products and Services.

Once you receive your Sonos Products, you will be required to connect your Product to a network at home. Each Sonos Product needs to be connected to the internet for setup. As part of the initial setup, you will be asked to download the Sonos control app from either our website or a third-party website, such as the Google Play Store. The Sonos app allows you to control your Sonos system from the device of your choice (for example your phone or tablet). During the setup process, the Sonos app will ask you to set up an account and register your system with Sonos. You must register your Sonos Products in order for them to work.

As part of registering your Sonos Product, the app will prompt you to enter information such as an email address and location data (country, postcode) which is required to provide this information to register your Sonos system. Your Sonos system will then establish a unique alpha-numeric identification number which we use to help identify your specific Sonos system in a less personal manner. This identification number will be associated with the email address that you provide along with the Product serial number and the IP address from where the Product connected. As part of registration, you will need to set up a Sonos account. We collect your password to your Sonos account which is only used for authentication and Sonos account access.

We collect: your name, phone number, email address, location data, your password and IP address. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Sonos.

Why: We collect this information to help get your Sonos Product and/or Service working securely (which helps prevent unauthorized access to your Sonos Products, Services or home network) and to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country). This processing is necessary for the performance of the contract we have with you. We also use your email to send you Sonos-related notifications, such as promotional messages, software updates, information about Sonos Products and/or Services, and to share exciting Sonos news and Product offerings. It is our legitimate interest to process your personal data for these purposes.

At Sonos we believe you can enjoy great Products and Services without compromising your privacy. Learn more about how we use your personal information here.

There are three main reasons we collect information from your Sonos Products: (1) to offer you music services or other audio content choices (e.g. radio, tv or games) which is necessary for the performance of the agreement we have with you, (2) to offer you control over your Sonos system (e.g. app, voice) which is necessary for the performance of the contract we have with you, and (3) to make your Sonos Products and Services better over time which is our legitimate interest.

Using Sonos Products involves selecting audio content to play in the rooms or spaces of your choice. Although you can play free internet radio or music files stored locally on your home network (for example on your computer’s hard drive), most Sonos owners prefer to add a streaming music service for playback via their Sonos Products. Examples include Spotify, Apple Music, Pandora, and other audio content services. The addition of any of these music services requires you to link your individual music service to your Sonos system. Once you have started playing music or other audio content on your Sonos Products, the data we receive is dependent on your preferences.

When you use Sonos Products and/or Service, including but not limited to downloading a firmware/software update, connecting to third party product and/or service such as music streaming or voice control services, selecting audio content to play in the rooms or spaces of your choice and/or otherwise interacting with Sonos Products and/or Services we may collect, depending on your preference and/or settings, a variety of personal and non-personal information, including:

1. Contact Information. Data such as name, email address, or other contact information.
2. Sonos Account Information. Your Sonos account and related account details such as profile information, order history (if/when you buy Sonos products via sonos.com website), products, room names, applicable subscriptions to Services or Sonos Beta program, and other information described here.
3. Product and Service Functionality and Usage. Certain Sonos Products, software (e.g. Sonos app) and Services (e.g. Sonos Radio and/or Sonos Voice Control) automatically collect, store and/or may otherwise process necessary information in order to operate and perform their basic functions in a secure way. This information may include product and third party device identifiers (e.g. device manufacturer and model, OS type and version), technical configuration data and other non-personal information. Some of this information may be transmitted to Sonos’ servers. When you use your Sonos Product(s), basic application installation information will also be collected automatically.
   
   
   1. Functional Data. This data is absolutely necessary for your Sonos Product and/or Service, including Sonos Radio and Sonos Voice Control, to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your Sonos Products and Services. Depending on your settings we may collect:
      
      
      1. Registration data. This data includes your email address, location, language preference, Product serial number, IP address, and Sonos account login information (as described above).
      2. System data. This data includes things like Product type, controller device type, controller operating system, software version, content source (audio line in), signal input (e.g. whether your TV outputs a specific audio signal such as Dolby to your Sonos system), information about WiFi antennas, system settings (such as equalization or stereo pair), Product orientation, names of the music service(s) you added/enabled on your Sonos product, the names you have given your Sonos Product in different rooms, whether your Product has been tuned using Sonos Trueplay technology, system performance metrics (e.g. the temperature of your Product or WiFi signal strength) and error information.
   
   Why we collect Functional Data: We collect this information to help ensure that your Sonos Products are working properly, to provide you with customer support and to honor your audio preferences which is necessary for the performance of the cotract we have with you. We also collect this information to guide product improvement and customer support decisions which is our legitimate interest.
   
   
   2. Additional Usage Data. In order to improve your experience with Sonos Products and to offer better, personalized Sonos Products and Services, including Sonos Radio and Sonos Voice Control, that meet the needs and expectations of our customers, we collect the following Additional Usage Data. The processing of this information is in our legitimate interest as further set out below (under Why). You can opt out of sharing this data by following the steps listed here. Depending on your settings and/or the feature(s) which you enabled, we may collect:
      
      
      1. Performance Information. This includes things like the temperature of your Product, WiFi information like signal strength, how often you use music services you have connected to your Sonos system (including, for some services, your login username, but not password); the controller configuration data such as (1) app preferences which capture the state of different settings inside the Sonos app, information about how often you use the Sonos app versus other control mechanisms, flow of interactions within the Sonos app, and (2) controller device settings which capture the state of device-level (e.g. iOS, Android) settings that affect our app (e.g. the state of the system-level permission for Bluetooth, location, etc.); how often you use the physical controls on the unit; duration of Sonos Product use, and, as required for certain Services location-based data using GPS (or similar technology, where available) and crowdsourced Wi-Fi access points and cell tower locations collected from your third party device when the Sonos app is in use.
      2. Activity Information. This includes duration of music service use, Product or room grouping information, command information (such as play, pause, change volume, or skip tracks), information about playlist or station container data including listening history (‘Recently Played’); and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products and your interactions with them. If you enable voice control or use Sonos Radio, we will additionally collect information about track data when using those features.
   
   Why: We collect this information so that we can help ensure Sonos Products are functioning properly, provide a personalized experience for our customers, determine what types of Product or feature improvements would please our customers most and to help predict potential problems with Sonos Products. Additionally, to provide Sonos Radio, we collect location-based information for licensing and reporting purposes. Collecting this data is our legitimate interest to support a user-friendly experience that meets your needs and help you with issues you may experience. It is your choice if you want us to collect this information, and therefore you can opt out of sharing this data by following the steps listed here.
   
   Note: personalization services (e.g. Recently Played), Sonos Radio, Sonos Voice Control, third party Voice Control and Direct Control functionality require some of the Additional Usage Data to function. If you decide to use any of these features and/or Services, the Additional Usage Data becomes functional and you will not be able to opt out of it if you choose to use these features. You can always clear all Recently Played by following the instructions in the Sonos app.
   
   
   4. Direct Control via Third Party App(s) and/or Third Party Voice Functionality Data. As the world and our homes become more connected, we realize that our customers may prefer to control their Sonos Products by means other than their Sonos app, for example by using a voice-enabled product (such as Amazon Alexa), through a home control mechanism (for example, a Lutron Pico remote), or through the app offered by their favorite music service.
      
      
      1. To enable these functions, if available to you, you will be prompted to allow such devices to connect with your Sonos system (similar to the process you go through to connect a music service). Once a particular function is enabled, we collect and process the Functional Data, the Additional Usage Data and certain Audio Data. Sonos will share a subset of this data with the partner/s that provide/s the services you have requested.
      2. Sharing your relevant data with these partners and further processing such data is necessary for the performance of the contracts with these partners for your benefit, in order to ensure that the voice or direct control function is working properly. This information is needed to fulfill the agreement we have with you, to ensure proper functionality and to help improve these features which is also our legitimate interest.
      3. If you wish to object to any such processing, simply disable the feature (for example, disable voice control) or unlink the feature (for example, unlink your home automation remote) from your Sonos Products. The voice control function or other direct control functionality will not work unless you authorize us to collect and process the data as outlined in this section.
   5. Audio Data. There are only two occasions when we will capture sound from within your home: (a) when you enable voice control technology on a voice-enabled Sonos Product (such as Sonos One or Beam); and (b) when you utilize our innovative Trueplay room tuning technology.
      
      
      1. Sonos Voice Control and Third Party Voice Control
         
         
         1. Please note, not all Sonos Products are voice enabled. If your Sonos Product is voice enabled, you will have to actively enable voice control for your Sonos Product for it to function. Voice control works by your voice-enabled Sonos Product 'listening' for a key wake-up word. In greater depth, this means that the voice-enabled Sonos Product continuously buffers (stores data for the time that it is being processed) locally, without transmitting or storing any information, unless it detects the word or phrase (such as “Hey Sonos” or “Alexa”) that triggers the device to begin actively recording. If the Product does not detect the wake-up word, it continues to record over itself in a never-ending loop lasting a few seconds. This is all done locally on your Sonos Product and is not sent to Sonos or any third party. If a wake-up word is detected, the Sonos Product begins recording. In other words, it does not record or retain any audio data, or begin to transmit any data until it is 'woken up.' You are notified that it is recording by a visual element, such as a light on the Sonos Product, and/or a specific sound.
         2. If the detected wake-up word is “Hey Sonos”, your voice command is processed locally on your product and no audio data will be saved. Sonos does not retain a copy or transcript of your voice recording.
         3. If the wake word is the one of a Third Party Voice service you have activated, the actual recording of your voice command is then sent to the voice partner you have authorized to receive such recording (for example, Amazon). Sonos does not retain a copy or transcript of your voice recording. Use of any Third Party Voice service is subject to the third-party’s terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products.
         4. Concurrent with the voice recording, Sonos Product will collect data (for example, decibel level at each frequency) about the ambient noise in the room. It is not possible to extract any speech from this type of data. We collect this data to help us improve our speech recognition technology which is our legitimate interest. If you are trying to state a voice command while music is playing, for example, Sonos may improve the technology by lowering the music so that your voice command can be understood properly.
      2. Trueplay room tuning
         
         
         1. Trueplay analyzes acoustic factors that can impact sound quality in the room where your Sonos Product is placed. You will have to actively enable Trueplay. The purpose of the Trueplay analysis is to alter the audio output of Sonos Products in a manner that enhances the sound. To do this, a user goes through an interactive process (watch the video here) that gathers certain data about your speaker setup (for example, the number of speakers and speaker placement), including information about background noise levels and the room acoustics (for example decibel level at each frequency). This information is used to help make sure that the tuning gives you the best outcome possible. For example, if your dog barks during the Trueplay testing, the Sonos Product knows to ignore the background noise of a barking dog during the testing. The collection of this data is necessary for the fulfillment of the agreement we have with you if you activate Trueplay.
         2. Auto Trueplay. Once enabled, some of the Products can automatically adjust their sound for your environment with Auto Trueplay (“Auto Trueplay”). Auto Trueplay starts tuning as soon as you begin playing audio. It automatically re-tunes as you play content and bring your Auto Trueplay enabled Product to different locations.
   6. Location Information. Your general geographic location as indicated by your IP address, your country and/or postcode when you register your Products to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country, language). Learn more about location data used to enable Sonos Radio here.
   7. Other Information you provide to us. Details such as the content of your communications with Sonos, including interactions with customer support and contacts through social media channels.
      
      You are not required to provide all personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our Products or Services or respond to requests you may have.

From time to time, you may decide to contact our Customer Care group for assistance with your Sonos Products and/or Services. To be able to offer you the best service possible, we may collect certain data from you or your Sonos Products.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Sonos Customer Care (including, in some cases, voice recording if you call Customer Care). In certain situations, it is useful for the Customer Care team to have a 'Diagnostic' of your Sonos system. This is essentially a technical system snapshot of all relevant information leading up to the incident and includes information such as the music service being used, volume level, Product configuration, WiFi signal and router information, error codes, device information (e.g. the operating system, and version of the Sonos app being used). Collecting the above described information is necessary to provide customer support. You will be informed in advance before we make a snapshot. We do not capture snapshots without telling you first. If you are a Beta tester, we take a daily diagnostic of your Sonos system automatically (per the terms of the Beta tester agreement).

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use the contact information to respond to the customer in their preferred channel (phone, email, social). For technical problems, we use system diagnostic data to effectively troubleshoot the issue. For product returns and/or exchanges, we use the contact information to ensure successful product receipt and/or delivery. Using these types of your data is necessary to fulfill the agreement we have with you.

Vă utilizăm datele cu caracter personal pentru a prelua și gestiona comenzi, a livra Produse și Servicii, a procesa plăți și a comunica cu dvs. despre comenzi, Produse și Servicii, precum și oferte promoționale. Această prelucrare este necesară pentru îndeplinirea acordului încheiat cu dvs.

Utilizăm date pentru a furniza, opera, susține și îmbunătăți produsele și serviciile Sonos pe care le oferim, pentru a ne asigura că clienții noștri pot asculta cât mai ușor posibil. Vă utilizăm datele cu caracter personal pentru a vă recomanda funcții, produse și servicii care v-ar putea interesa, pentru a vă identifica preferințele și a vă personaliza experiența privind produsele și serviciile Sonos. Această prelucrare este necesară pentru îndeplinirea acordului încheiat cu dvs., precum și pentru a servi interesului nostru legitim.

We use data to respond to customer inquiries, diagnose Product problems, repair customers' Sonos Products and provide other customer care and support services. This processing is necessary for the performance of our agreement we have with you, as well as to serve our legitimate interest.

We continually use data for research purposes and to develop and improve our Sonos Products and Services, including maintaining and improving the performance of our Sonos Products and Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritize. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of Sonos Products and Services. This processing is necessary to serve our legitimate interest.

Când utilizați Sonos Voice Control prin Produsele noastre compatibile cu aceasta, colectăm și prelucrăm anumite:

1. date audio (de exemplu, prelucrarea constantă/continuă a datelor audio atunci când boxa este în „modul de ascultare”, dar numai atunci când microfoanele sunt activate); toate datele audio sunt prelucrate local pe produsul dvs. compatibil cu SVC; datele audio nu sunt trimise în cloud și nu părăsesc niciodată produsul dvs. compatibil cu SVC;
2. date privind activitatea din aplicație (de exemplu, nume de produse sau de încăperi, melodii/cântece ascultate, salvate și/sau apreciate, artiști, albume, liste de redare); unele dintre aceste date vor fi prelucrate în cloud;
3. date de utilizare (de exemplu, date de înregistrare cum ar fi adresa IP sau preferința de limbă, date de sistem cum ar fi setările de conectare a dispozitivului, gruparea, numele serviciilor muzicale, tipurile de produse, numele încăperilor, precum și datele de utilizare a comenzii vocale, ceea ce înseamnă detalii despre ceea ce a fost înțeles pentru fiecare sesiune, cum ar fi „redare muzică”, „mărire/micșorare volum”; Sonos nu creează, nu prelucrează și nu stochează transcrieri ale niciunei înregistrări audio; transcrierile nu părăsesc niciodată produsul dvs. compatibil cu SVC).

Colectăm și prelucrăm aceste date pentru a asigura funcționarea SVC, pentru a răspunde solicitărilor dvs. și pentru a personaliza vocabularul de recunoaștere a vorbirii de pe produsele dvs. compatibile cu SVC (și doar ale dvs.). Această prelucrare este necesară pentru a asigura funcționalitatea SVC și pentru îndeplinirea contractului încheiat cu dvs. Pentru informații suplimentare despre aceasta, vă rugăm să accesați „Temeiurile legale pentru utilizarea datelor cu caracter personal”.

When you use a third-party voice service via our Products, we process your voice input and other personal information to respond to your requests, provide the requested service to you, and improve Sonos Products and Services. As part of the provision of the Sonos Radio service and to provide you with tailored content we will, through our agreements with these third party voice services, receive voice control information related to your listening preferences, such as stations you request and tracks that you played and/or skip. Please note that your use of third-party voice services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products. Our processing of your personal information is necessary for the performance of our agreement with you, as well as to serve our legitimate interest.

When you use Sonos Radio service, we collect and process certain Functional and Additional Usage Data (e.g. your IP address, language selection, your Sonos ID, radio stations browsing history, your search terms for stations, playback actions, system, third party device ID and type, and content events such as individual radio stations and/or tracks) and other listening activity (e.g. listening session length, stations listened to, and tracks listened to and skipped) within the Sonos Radio. We collect and process this information in order to provide you with a customized experience, respond to your requests, provide the requested service to you, to determine relevant licensing, to serve marketing communications and to improve Sonos Products and Services. Additionally, your IP address and any anonymized ID will be provided to third party radio content providers to provide you with access to radio stations. This processing is necessary for the performance of our agreement with you, as well as to serve our legitimate interest. For more information on this, please visit The Legal Bases for Using Personal Information.

Some features or services of Sonos Radio may rely on third-party based location information using GPS (or similar technology, where available) and crowdsourced Wi-Fi access points and cell tower locations. To provide such features or services, where available, Sonos and its partners must collect, use, transmit, process and maintain your location data, including but not limited to the geographic location of your third party device and information related to, your Sonos app, your Sonos account and any Sonos Product(s) registered thereunder, including but not limited to your Sonos ID, third party device ID and device name, and third party device type. You may withdraw consent to Sonos and its partners’ collection, use, transmission, processing and maintenance of location and account data at any time by not using the location-based features and turning off your location services in settings (as applicable) on your third party device.

Utilizăm date pentru a proteja securitatea și siguranța clienților noștri, a Produselor și Serviciilor Sonos, pentru a detecta și a preveni frauda, pentru a rezolva disputele și pentru a ne pune în aplicare acordurile. Este posibil să utilizăm terțe părți pentru a evalua și gestiona riscurile privind creditul. Această prelucrare este necesară pentru a servi interesului nostru legitim.

Utilizăm date pentru a dezvolta analize agregate și informații de afaceri care ne permit să operăm, să protejăm, să luăm decizii informate și să raportăm performanța afacerii noastre. Această prelucrare este necesară pentru a servi interesului nostru legitim.

We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication (including through the Sonos app and Sonos Products via voice enabled technologies) to inform you about new Sonos Products or Services, new music services available in your area and security or software updates, to update you on a support issue or to invite you to take part in a survey. If you choose to use Sonos Radio, we may use information such as your interactions with Sonos site, Sonos Radio content, Sonos Products, Sonos app and other Services to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. This processing is necessary to serve our legitimate interest. For more information on this, please visit The Legal Bases for Using Personal Information.

We also use cookies and similar technologies to provide the most relevant Sonos advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

De asemenea, este posibil să vă cerem consimțământul pentru a vă prelucra datele cu caracter personal într-un anumit scop pe care vi-l comunicăm. Atunci când sunteți de acord cu prelucrarea datelor dvs. cu caracter personal într-un scop specificat, vă puteți retrage oricând consimțământul și vom înceta prelucrarea datelor dvs. cu caracter personal în acel scop.

Sonos uses a variety of third-party vendors to carry out services like website management and hosting, cloud-related services, online Product purchases and shipping (including fulfilling orders for Products or Services, delivering packages, sending postal mail and email), credit cards and other alternative payment processing, email communications, analysing data, providing marketing assistance, transmitting content, if applicable scoring credit risk, and providing customer service. We only share your personal information as necessary, such as to complete a transaction or to provide a Product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under the instructions of Sonos and in accordance with this Statement. It is our legitimate interest to share information with these parties for these purposes. For questions about third-party vendors, please send an email to privacy@sonos.com.

Sonos makes available to you services, features and/or skills provided by third parties for use on or through Sonos Products. We also offer services and/or sell product lines jointly with third-party businesses, such as co-branded IKEA products. Depending on your use of the third-party products, features, skills and/or services, we may share certain personal information we have about you with these third parties to enable the functionality and/or provide customer support. Please note that functionally of these third-party products, features, skills and/or services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products.

1. Music Services and Other Audio Content Partners
   To ensure the best customer experience and that music and/or other audio content services (e.g. radio and audio books) function properly, Sonos may share relevant Product Activity Information and your instructions with music and/or other audio content services that you have authorized to interact with your Sonos Products. For instance, if you use a music service and/or other audio content service on your Sonos Products or to control your Sonos Products, we will have to share certain information with that music service and/or other audio content service to enable you to do this. Sharing data with music service and/or other audio content services, as instructed by you, is necessary to fulfill the agreement we have with you.
2. Control Partners
   Once you have enabled direct control of your Sonos system, we may share relevant Product Activity Information with control partners that you have authorized to interact with your Sonos Products. Sharing data with control partners as instructed by you is necessary to fulfill the agreement we have with you.
3. Voice Partners
   Once you have activated a third party voice service, we may share relevant Product Activity Information and Audio Data with voice control partners that you have authorized to receive such data, in order to control your Sonos system. Sharing data with voice partners as instructed by you is necessary to fulfill the agreement we have with you.

If you decide to use Sonos Radio, we will share a subset of your pseudonymized and anonymized data with third party advertising companies to present, via Sonos Products, interest-based ads for features, products, and services that might be of interest to you. Specifically, we share the following information with our advertising partners: location, language, and genre of the station you are currently listening to (which is not based on your overall listening history). We will share anonymous information with advertisers, which describes the overall listening audience in general. We may also share limited location information (i.e. an IP address and anonymized ID) with some of our third party radio content partners who may run ads on their stations. We do not use information that personally identifies you to present interest-based ads.

Partajăm date cu afiliații controlați și filialele controlate de Sonos în scopuri comerciale cum ar fi administrarea internă, promovarea Produselor Sonos și furnizarea Produselor și Serviciilor noastre Sonos către clienții noștri. Este interesul nostru legitim să partajăm informații cu aceste părți, în aceste scopuri.

Atunci când legea o impune, când este strict necesar pentru prestarea serviciilor sau pentru a ne proteja drepturile sau drepturile afiliaților sau utilizatorilor noștri, dezvăluim datele dvs. cu caracter personal autorităților de aplicare a legii, organizațiilor de investigație, afiliaților noștri sau în cadrul procedurilor judiciare. Partajăm datele dvs. cu caracter personal atunci când considerăm cu bună-credință că este necesar să facem aceasta pentru a ne conforma unei obligații legale în temeiul legislației în vigoare sau pentru a răspunde unui proces legal valabil (de exemplu, un mandat de percheziție, o hotărâre judecătorească sau o citație).

Este posibil să partajăm datele dvs. cu caracter personal în cazul unei fuziuni, achiziții sau vânzări a tuturor sau a unei părți din activele noastre. Desigur, vă vom anunța prin e-mail și/sau printr-o notificare vizibilă pe site-ul nostru și vă vom informa cu privire la drepturile dvs.

Partajăm date sub formă agregată și/sau într-o formă care nu permite destinatarului acestor date să vă identifice, cu terțe părți, de exemplu, pentru analiza industriei.

Vă rugăm să rețineți că Produsele noastre Sonos includ linkuri către produse sau aplicații ale unor terțe părți ale căror practici privind confidențialitatea pot diferi de cele ale Sonos. Dacă furnizați date cu caracter personal oricărei terțe părți sau produselor acestora, datele dvs. vor fi reglementate de declarațiile acestora privind confidențialitatea și vă recomandăm să citiți cu atenție aceste declarații privind confidențialitatea.

Atunci când partajați date cu terțe părți, este posibil ca datele dvs. cu caracter personal să fie transferate în țări în care legile privind protecția datelor pot oferi un standard de protecție mai mic pentru datele dvs. cu caracter personal decât țara dvs. Avem mare grijă la protejarea datelor dvs. cu caracter personal și am pus în aplicare mecanisme adecvate pentru a le proteja atunci când sunt transferate la nivel internațional. Vă vom transfera datele cu caracter personal în conformitate cu legile aplicabile privind protecția datelor și vom implementa măsuri de protecție adecvate pentru a ne asigura că datele dvs. cu caracter personal sunt securizate în mod adecvat de către orice terță parte care le va accesa (de exemplu, prin utilizarea „Clauzelor Contractuale Standard” aprobate de Comisia Europeană). Dacă aveți întrebări sau doriți să obțineți informații suplimentare cu privire la transferul internațional al datelor dvs. cu caracter personal sau la măsurile de protecție implementate, vă rugăm să ne trimiteți un e-mail la adresa privacy@sonos.com.

Este posibil ca utilizarea datelor dvs. cu caracter personal să fie necesară pentru a îndeplini un acord pe care l-ați încheiat cu noi. De exemplu, pentru a vă finaliza cumpărarea produsului Sonos, pentru a vă înregistra și a vă întreține contul, pentru a vă ajuta cu problemele de livrare, pentru a gestiona retururile, pentru a vă înregistra sistemul Sonos, pentru a vă oferi Sonos Radio și pentru a ne asigura că produsul dvs. Sonos își îndeplinește funcțiile de bază într-un mod securizat sau pentru a răspunde solicitărilor dvs.

În situațiile în care legea o impune, este posibil să ne bazăm pe consimțământul dvs. pentru a vă utiliza datele cu caracter personal. Atunci când acesta este cazul, vă vom oferi informații detaliate atunci când vă vom solicita efectiv consimțământul. Vă puteți retrage consimțământul în orice moment, trimițându-ne un e-mail la adresa privacy@sonos.com. Retragerea consimțământului dvs. nu va afecta legalitatea prelucrării efectuate pe baza consimțământului dvs. acordat înaintea retragerii.

Este posibil să vă utilizăm datele cu caracter personal relevante pentru a asigura conformarea cu legile aplicabile; de exemplu pentru a ne conforma solicitărilor legale din partea organelor de aplicare a legii și pentru investigații legate de reglementare și conformitate.

Este posibil să utilizăm datele dvs. cu caracter personal în scopurile noastre legitime. De exemplu, ne bazăm pe interesul nostru legitim de a analiza și îmbunătăți Produsele și Serviciile noastre Sonos, inclusiv Sonos Radio și conținutul site-urilor noastre și ale aplicației noastre, pentru a vă trimite notificări cu privire la actualizări ale software-ului sau informații despre Produse și Servicii Sonos și pentru a utiliza datele dvs. cu caracter personal relevante în scopuri administrative și pentru detectarea și prevenirea fraudelor. În plus, cu excepția cazului în care consimțământul este necesar conform legislației locale aplicabile, ne bazăm pe interesul nostru legitim de a vă trimite comunicări de marketing relevante.

Când vă utilizăm datele cu caracter personal pentru a servi intereselor noastre legitime, vom echilibra întotdeauna drepturile și interesul dvs. față de protecția datelor dvs. cu caracter personal față de drepturile și interesele noastre.

În cazul în care vă prelucrăm datele cu caracter personal pe baza interesului nostru legitim și nu aveți la dispoziție niciun mecanism de refuz (de exemplu, în setările produsului Sonos), vă puteți exercita dreptul de a vă opune prelucrării trimițând un e-mail la adresa privacy@sonos.com

Sonos se angajează să protejeze securitatea datelor dvs. cu caracter personal. Cu toate acestea, deși luăm măsuri de precauție rezonabile pentru a vă proteja datele cu caracter personal pe care le colectăm, niciun sistem de securitate nu este impenetrabil.

Utilizăm o varietate de măsuri tehnice și organizatorice adecvate și standarde din industrie pentru a vă proteja datele cu caracter personal și pentru a preveni pierderea, furtul, utilizarea abuzivă și accesul neautorizat, dezvăluirea, modificarea și distrugerea datelor dvs. De exemplu, stocăm datele cu caracter personal pe care ni le furnizați în sisteme informatice care au acces limitat și care se află în unități controlate. De asemenea, ne asigurăm că furnizorii noștri terță parte de centre de date asigură măsuri de securitate adecvate. În plus, datele dvs. sunt protejate prin criptare, cum ar fi Transport Layer Security (TLS), în timpul tranziției pe internet. Mai mult, parola dvs. este stocată utilizând un hash unidirecțional, ceea ce înseamnă că nu poate fi recuperată (sau dezvăluită) de nimeni, inclusiv de Sonos (poate fi doar resetată).

Puteți accesa datele contului dvs. Sonos și serviciul nostru doar prin utilizarea unui nume de utilizator și a unei parole individuale. Pentru a proteja confidențialitatea datelor cu caracter personal, trebuie să păstrați parola confidențială și să nu o dezvăluiți nici unei alte persoane. Vă rugăm să ne anunțați imediat dacă aveți motive să credeți că parola dvs. a fost utilizată abuziv. În plus, întotdeauna, trebuie să vă deconectați și să vă închideți browser-ul atunci când terminați sesiunea. Vă rugăm să rețineți că nu vă vom cere niciodată să vă dezvăluiți parola.

Dacă aveți întrebări despre securitatea datelor dvs. cu caracter personal, ne puteți contacta la adresa privacy@sonos.com.

Este posibil ca datele cu caracter personal colectate de Sonos să fie stocate și prelucrate în regiunea dvs., în Statele Unite (de exemplu, în centrele noastre mari de date) sau în orice altă țară în care Sonos sau afiliații, filialele sau furnizorii săi de servicii se află sau au unități. Sonos a pus în aplicare mecanisme adecvate pentru a proteja datele cu caracter personal atunci când acestea sunt transferate la nivel internațional, de exemplu, prin utilizarea „Clauzelor Contractuale Standard” aprobate de Comisia Europeană.

Sonos va păstra datele dvs. cu caracter personal:

• atâta timp cât avem o relație cu dvs. în calitate de client și/sau, după caz, pentru a vă permite să utilizați site-ul web, contul dvs. Sonos și/sau produsul dvs. Sonos;
• pentru perioada necesară furnizării serviciilor pe care le solicitați de la noi;
• pentru perioada necesară furnizării materialelor de marketing sau a altor materiale promoționale pe care le solicitați de la noi;
• pentru a ne conforma obligațiilor legale, inclusiv cerințelor autorităților de reglementare și ale agențiilor guvernamentale care au autoritate asupra noastră, cum ar fi obligațiile fiscale și/sau contabile, care necesită, de obicei, păstrarea anumitor date privind tranzacțiile, pentru perioade cuprinse între 7 și 10 ani după ce a avut loc o tranzacție;
• pentru perioada necesară pentru a soluționa litigiile cu orice parte și/sau pentru a investiga sau a ne apăra împotriva unor acțiuni legale potențiale și
• în orice alt fel necesar pentru a ne permite să ne desfășurăm activitatea, respectând legile și reglementările aplicabile.

Toate datele cu caracter personal pe care le păstrăm vor face obiectul prezentei Declarații privind confidențialitatea și ghidurilor noastre interne de păstrare. Sonos vă va șterge datele cu caracter personal atunci când acestea nu vor mai fi necesare în scopurile menționate mai sus. Dacă există date cu caracter personal pe care, din motive tehnice, nu le putem șterge în întregime din sistemele noastre, Sonos va implementa măsuri adecvate pentru a preveni orice prelucrare sau utilizare ulterioară a acestor date. Dacă aveți o întrebare despre o anumită perioadă de păstrare pentru anumite tipuri de date cu caracter personal pe care le prelucrăm despre dvs., vă rugăm să trimiteți un e-mail la privacy@sonos.com.

We want you to be in control of how your personal information is used by us. Subject to local law, including the General Data Protection Regulation and the California Consumer Privacy Act, you can do this in the following ways:

• you can ask us for a copy of the personal information we hold about you;
• you can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you;
• in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
• in certain situations, you can also ask us to send the personal information you have given us to a third party (where technically feasible).

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of your personal information by contacting privacy@sonos.com. Please contact us at this email address if you want to submit any data related questions. We will respond to your request as soon as possible but certainly within 30 days.

For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority or bring a civil action against us in accordance with the applicable laws.

Sonos Account and Sonos App

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do it by logging in to your Sonos account or Sonos app or sending an email to privacy@sonos.com. If you cannot access certain personal information collected by Sonos via the Sonos account, the Sonos app or directly via the Sonos Product that you use, you can always contact us by sending an email to privacy@sonos.com. We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days.

Additional Usage Data

If you do not use any, first (e.g. Sonos Radio, SVC) and/or third party (e.g. Direct Control, Third party Voice Control), features and/or services for which the Additional Usage Data is required to enable its respective functionality, you can always opt out of Additional Usage Data collection by logging in to your Sonos app for iOS or Android. Do it in just a couple of clicks. To opt out please follow the instructions below.

Using the Sonos app for iOS or Android:

1. Select “Settings” tab
2. Open “Data & Privacy” and look for Additional Usage Data option
3. In IOS app, disable/slide off the “Turn usage sharing on”. In Android, untick the box that reads “Turn usage data sharing on”

Using the Sonos app for Mac:

1. From the menu bar at the top of your screen click “Sonos” then “Preferences”
2. On the left side of the window, click “Additional Usage Data”
3. Untick the box that reads “Turn usage data sharing on”

Using the Sonos app for PC:

1. From the menu bar at the top of application window click “Manage” then “Settings”
2. On the left side of the window, click “Additional Usage Data”
3. Untick the box that reads “Turn usage data sharing on”

You may change your preferences at any time following the same steps.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Sonos by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Sonos account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe or change your communication settings.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Sonos Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own such as discontinuation of support or safety issues.

You can adjust the amount of interest based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities. For more information about our use of interest-based advertising, please visit Our Use of Cookies and Other Similar Technologies.

To help more people listen to more music on Sonos, we use several modern marketing tools in support of our advertising efforts.

Sonos may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Sonos Products and Services on our websites and across the internet. To provide this 'interest-based advertising', the parties combine non-personal data about your online activities acquired over time, which help cater advertising that we deliver to you. Examples of this may include a Sonos advertisement on a Facebook page, or a Google-owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary we obtain your consent to this process. At all times, you can opt out of these personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you. Users that enjoy rights under EU data protection laws can visit www.youronlinechoices.com to learn how to opt out of having their data used for interest-based advertising by the European Interactive Digital Advertising Alliance (EDAA) member companies. Canadian users can visit www.youradchoices.ca.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

Un modul cookie este un fișier mic de date care conține un șir de caractere care este trimis către computerul dvs. atunci când vizitați un website. Când vizitați din nou website-ul, modulul cookie permite site-ului respectiv să vă recunoască browser-ul. Perioada de timp în care un modiul cookie va rămâne în computerul sau dispozitivul dvs. mobil depinde de faptul dacă acesta este un modul cookie „persistent” sau „de sesiune”. Sonos utilizează ambele tipuri de module cookie. Modulele cookie de sesiune vor rămâne pe dispozitivul dvs. doar până când opriți navigarea. Modulele cookie persistente rămân pe computerul sau dispozitivul dvs. mobil până când expiră sau sunt șterse. Utilizăm următoarele tipuri de module cookie pe site-ul nostru.

• Module cookie strict necesare. Aceste module cookie sunt esențiale pentru a naviga pe website-ul nostru și a utiliza funcțiile acestuia. Fără aceste module cookie, servicii precum coșurile de cumpărături nu pot fi furnizate.
• Module cookie de performanță. Aceste module cookie colectează date despre modul în care ne utilizați website-urile. Este posibil ca aceste date să fie utilizate pentru a ajuta la optimizarea site-ului nostru și pentru a vă facilita navigarea.
• Module cookie funcționale. Aceste module cookie le permit site-urilor noastre să-și amintească alegerile pe care le faceți în timp ce navigați și să vă personalizeze experiența. Este posibil să vă stocăm localizarea geografică într-un modul cookie, de exemplu, pentru a ne asigura că vă arătăm site-ul relevant pentru zona dvs.
• Module cookie terță parte. Modulele cookie terță parte sunt cele plasate de site-uri și/sau alte părți decât Sonos. Aceste module cookie pot fi utilizate pe site-ul nostru pentru a ne îmbunătăți produsele sau serviciile sau pentru a ne ajuta să oferim publicitate mai relevantă. Aceste module cookie fac obiectul politicilor respective privind confidențialitatea ale acestor servicii externe, de exemplu, Politica Facebook de utilizare a datelor.
• Module cookie de analiză. Utilizăm module cookie de analiză, precum cele oferite de Google Analytics, pentru a ne ajuta să înțelegem lucruri cum ar fi perioada de timp în care un vizitator rămâne pe site-urile noastre, care sunt paginile pe care le consideră cele mai utile și cum a ajuns la sonos.com. Pentru a afla mai mult despre Google Analytics și datele dvs., accesați această pagină web Google.

Mai multe informații despre modulele cookie pe care le utilizăm pe website-ul nostru sunt incluse aici.

Majoritatea browserelor web vă permit să controlați modulele cookie prin preferințele lor de setare. Cu toate acestea, dacă limitați capacitatea site-urilor de a seta module cookie, este posibil să vă afectați experiența generală de utilizator. Unele browsere oferă un semnal „Do Not Track” („DNT”) prin care vă puteți indica preferința în ceea ce privește urmărirea și urmărirea pe mai multe site-uri. Deși nu utilizăm în prezent tehnologie care să recunoască semnalele DNT, vă vom prelucra datele cu caracter personal doar în conformitate cu prezenta declarație. Mai jos, puteți afla despre modul în care controlați setările modulelor cookie pe browserele web populare:

• Google Chrome
• Internet Explorer
• Safari
• Firefox

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third-party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.

Când ne utilizați aplicația, colectăm un identificator unic de urmărire a reclamelor de pe dispozitivul dvs. (identificatorul de publicitate sau „IDFA” de pe dispozitivele iOS și identificatorul de anunț Google sau „AID” de pe dispozitivele Android), astfel încât să putem afla mai mult despre utilizatorii aplicației noastre și să oferim cele mai relevante mesaje și cel mai relevant marketing. Deși acești identificatori sunt unici pentru dispozitivul dvs., ei nu conțin niciuna dintre datele dvs. cu caracter personal, cum ar fi numele sau adresa dvs. de e-mail.

Cum controlați setările identificatorilor

Puteți controla modul în care acești identificatori sunt utilizați, inclusiv posibilitatea de resetare a acestora, prin setările dispozitivului. Mai jos puteți afla despre modul în care puteți controla setările modulelor cookie pe browserele web populare:

• Apple iOS
• Android